Service-Oriented Crisis Management for Local Communities:Business Analysis and InitialArchitecture

Authors:

  • Niklas Hallberg
  • Erland Jungert
  • Richard Andersson
  • Christina Ölvander
  • Jonas Hallberg
  • Sofie Pilemalm
  • Toomas Timpka

Publish date: 2008-03-03

Report number: FOI-R--2339--SE

Pages: 62

Written in: Swedish

Keywords:

  • Service-oriented crisis management
  • activity analysis
  • architecture

Abstract

Societies have, independent of size, limited possibilities to develop and have in readiness resources just to be used in case of crises. This is particularly evident for smaller and more limited societies, i.e., local communities. Thereby, it is necessary to be able to make use of existing resources to handle crises. Crisis management is a complex activity where arising situations often are difficult to predict and overview. To handle these situations several organizations and actors have to collaborate. The complexity of crisis management is expected to increase considerably since future crises are believed to be more extensive, harder to predict and will have effect on almost all functions of the affected society. Modern information technology offers a broad spectrum of possibilities to collect and analyze data, use information to increase the situational awareness, and to enhance communication and collaboration between engaged actors. This technology will, if correctly used, increase the capability to effectively prevent, handle and, mitigate theconsequences of crises. To obtain interoperability between organizations and technical systems is a difficult challenge. High degrees of interoperability result in the ability to adapt to current situations and effectively contribute. Thereby, the use of the societies' resources for crisis management is lessened. The project "Service-oriented distributed crisis management for local communities" is aimed at creating a model for serviceoriented crisis management. This report presents the initial work in this project. The aim of the work presented in this report is to create a foundation for the development of command and control functions for service-oriented distributed crisis management on the local community level. The objective is to create models and descriptions that constitute a foundation for needs and requirements analyses, which is the next step in the project. The work was preformed in four steps: (1) study visits, (2) interviews, (3) a workshop to evaluate a first attempt to conceptualize the service-oriented distributed crisis management, and (4) an analysis of the comments on the concept received at the workshop. The results of the work constitutes of (1) descriptions of the participating crisis management actors, including services that they could provide and that they are in needed of, (2) a service model that presents how services should be defined to constitute an interface between users and providers, (3) a scenario that presents how service oriented crisis management could be performed, (4) a prototype of technical command and control system, and (5) a view-oriented system architecture for technical command and control systems for service-oriented management and collaboration. The next step of the work is to perform needs and requirements analyses based on the data that has been collected and to perform interviews with questions about the command and control activities. The purpose is to specify the requirements on the command and control function within crisis management organizations, this to be able to design a prototype for this. The service-oriented architecture will be further developed and the service model will be integrated within it. To base the command and control function on a common system architecture is necessary in order to ensure interoperability.