Requirements analysis of the SitSyst-builder - a methodology report to support the subsequent development of service management tools

In order to meet future demands of situation adaptable systems a Network Based Defence tool is being developed (SitSyst-builder). The SitSyst-builder can be used to create systems that are service-based, flexible and distributed. This report scrutinizes the SitSyst-builder from a user perspective to support the subsequent development of the tool. The report focuses on a number of basic issues regarding who should use the SitSyst-builder and what it should be used for. Furthermore, why, when, where and how it should be used is touched upon. The report is based upon literary survey, meetings, seminars and interviews with potential users. The results show that the SitSyst-builder could be useful for many people in a variety of different situations. However, one should bear in mind that it is not sufficient to adapt the tool only to the situation; it must also be adapted to the user´s capabilities and skills. This is illustrated by exemplifying how different people require different design and functionality of the SitSyst-builder. The tool has both strengths and weaknesses, however, in order to get an efficient and effective tool it is important to conduct a more comprehensive analysis of the issues previously mentioned.